Returns & Refunds
For all returns or refund enquiries please feel free to email us at firstname.lastname@example.org & we will be happy to resolve any issues.
Returns will only be considered within 14 days of your product being delivered. Outside of this time frame we will be unable to offer a return.
We cannot offer a return or refund on any personalised items, unless however the product is faulty, or a mistake has been made on our behalf with the personalisation i.e. a spelling mistake.
If you have a faulty item please contact us via email at email@example.com including photos of the faults. Should the item be deemed faulty we are happy to offer an exchange or refund. We will get back to you within 72 hours with a decision & provide further information about the refund.
Please note that once you have made an order we cannot cancel it as all items are made to order at the point of sale.